On-call service

On-call service is governed by point D of article 9 of the CCT SAS 2025. Two arrangements exist: physical on-call and telephone on-call.

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Definitions

• Physical on-call: the employee must be available to report to the place of work within 30 minutes of the call.
• Telephone on-call: the employee must be available to handle work-related calls without being required to be available to report to the place of work.

An on-call shift is understood to mean a maximum duration of 24 successive hours.

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Compensation

The employee receives compensation, incorporated into the individual work plan (PTI):

• physical on-call shift → 1 hour;
• telephone on-call shift → ½ hour.

Alternatively, the employer and the employee may agree on financial compensation equivalent to the unincreased salary due for that duration.

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Actual work during the on-call period

Each actual call-out is counted as working time, in blocks of 10 minutes (any block started being counted in full). The applicable increases are those provided for in article 9 C.3 d): only call-out periods exceeding 120 minutes per month give entitlement to the increases for additional work.

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Exemption after the age of 50

On request, an employee who has reached the age of 50 may be exempted from on-call service, provided that the service has another qualified employee to carry out this function.